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The Preschoolians Exchange Policy

Exchanges are simple and easy. If you receive a shoe that is not to your liking, please contact us within two weeks and we will send you a prepaid USPS postage label to get the shoes back to us. Place a new order for the style, color and size you want and once we receive the shoes you will be credited back the full amount. Please indicate the new order number on the return slip. Keep in mind that for Design Your Own shoes, as these have been specially designed by you for your child, no exchanges or refunds are permitted.

Of course, if the shoe does not arrive back or the shoes come back and are worn, we will need to charge you for it.

Please note for customers outside the U.S., you will have to pay the postage to ship shoes back to us for an exchange. We will refund back the full amount, including original shipping charge, when we receive the shoes for exchange.Please note that charges on your credit card bill and statement for Preschoolians will appear as Jeffrey Silverman Creations.

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